At Ozark Amino, we strive to provide accurate product information and reliable service. Please review this Refund & Return Policy carefully before placing an order.

1. Research Use Only

All products sold by Ozark Amino are intended strictly for research and laboratory use only. They are not intended for human consumption, veterinary use, diagnosis, treatment, cure, or prevention of any disease or medical condition.

2. Order Cancellation

If you need to cancel an order, please contact Ozark Amino as soon as possible after placing your order. Cancellation requests are not guaranteed and may not be possible once an order has entered processing, fulfillment, or shipment.

If we are able to cancel your order before shipment, any applicable refund will be processed to the original payment method, subject to any applicable payment processing restrictions.

3. Returns

Due to the nature of our research products, we generally do not accept returns of products that have been delivered unless the product was incorrect, damaged during transit, or another issue is approved by Ozark Amino.

Customers should not send products back without first contacting our support team and receiving return instructions.

4. Damaged Products

If your order arrives damaged, please contact Ozark Amino promptly after delivery. We may request photographs or other information documenting the condition of the package and product.

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement or refund where applicable.

5. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible. Please provide your order information and details about the issue so that we can investigate and determine the appropriate resolution.

6. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider or financial institution.

Ozark Amino is not responsible for delays caused by third-party payment processors or financial institutions after a refund has been initiated.

7. Non-Refundable Situations

Refunds may not be available for products that have been opened, altered, contaminated, improperly handled, improperly stored, or used after delivery. Refunds may also be denied when an issue results from incorrect shipping information provided by the customer.

8. Shipping Issues

Customers are responsible for providing an accurate shipping address at checkout. Ozark Amino is not responsible for packages delayed, returned, or delivered incorrectly due to an inaccurate or incomplete address supplied by the customer.

If a package is lost or damaged while in transit, please contact us so we can review the shipment and determine the appropriate next steps.

9. Product Quality Concerns

If you believe there is an issue with a product, contact Ozark Amino before attempting to modify, use, or dispose of the product. Please provide the order number, product name, and a description of the concern. Additional documentation may be requested so that the issue can be properly reviewed.

10. Exchanges

Product exchanges are not generally available. If an incorrect or damaged product is received, Ozark Amino may provide a replacement or another appropriate resolution after reviewing the circumstances.

11. How to Request a Refund or Return

To request assistance with a refund, return, damaged shipment, or incorrect order, contact the Ozark Amino customer support team using the contact information provided on our website. Include your order number, the product involved, and a clear description of the issue.

12. Policy Changes

Ozark Amino reserves the right to modify this Refund & Return Policy at any time. Changes will become effective when the updated policy is posted on this website.

13. Contact Us

If you have questions about this policy or need assistance with an order, please contact the Ozark Amino customer support team through the contact information available on our website.